When do you deliver?

Delivery is made Monday to Friday with no delivery on public holidays or weekends.

Do you deliver outside South Africa?

Deliveries are only within South Africa. Please also ensure that someone is available to receive your package during working hours.

Why do your pinatas take up to three weeks for delivery?

Because our piñatas are handmade with quality in mind, there is a 2 – 3 week delay in delivery on order.

All areas outside of major cities will incur an additional cost

What happens if I need an order at a specific time?

We reserve the right to charge you an additional delivery fee. 

Do you offer Click & Collect?

Not yet, but stay tuned!

Where can I track my delivery?

Our preferred courier is The Courier Guy. Once your order has been shipped, you will receive a tracking number with which you will be able to track online via The Courier Guy website: 

https://thecourierguy.pperfect.com

When do surcharges on top of the normal rate apply?
When there is a remote area that requires a dedicated special trip to deliver the consignment then additional charges may be levied.
Examples of special surcharges include:
Deadline deliveries, Saturday, public holidays, after hours;
Mines, Power Stations, Plots/Farms, Military bases, Game
Lodges, Ports/Harbours, Embassie/Consulates & remote areas.

Who do I contact for delivery enquiries?

You can send an email to info@phatparties.co.za or whatsapp +2779 546 4837

What are your delivery costs and timeframes for delivery?

Please see below for our delivery costs and timeframes